August 5, 2016 - Firmware, App, and Shipping Update
We try to be pretty transparent with how things are going with DuoTrac. After all, we’re in this together. Your support and enthusiasm coupled with our daily effort are steadily bringing DuoTrac to completion.
Since our last update, we’ve been working as hard as ever! Amidst testing sensors, writing software, and juggling the many tasks involved in starting up a business, we’ve been neck deep in the manufacturing process. We’ve now got a heap of things to share with you.
Our Updated Schedule
DuoTrac units are going out in stages, so don’t fret if you haven’t heard from us yet. We had a new batch of DuoTrac golf orders arrive our offices July 28th and shipping confirmation emails are starting to go out. DuoTrac users have already reported a few minor issues that we’re working to solve. Our engineers are working on the fixes and will release a new build early next week to officially go live the week of August 15th with both Android and iOS. As soon as we have resolved these user issues, we’ll send the latest firmware update to our factories to load them into the DuoTrac sensors.
Our production line is humming along. It takes about 3 weeks for a single DuoTrac kit to be manufactured, assembled, boxed up, and shipped to our distribution center, so it’s taking us a little while to iron out the whole process. We appreciate your patience while we slowly ramp up production to make sure each DuoTrac golf 4D kit meets a high production quality.
We humans implicitly understand when something is shaking or sitting still, but to an electronic device, it’s all just a rapid stream of numbers that represent force. So we have to figure out exactly what pattern of numbers represents what a swing looks like to our sensors and this is no small feat. Since our last update, we’ve had to rewrite the firmware twice. We noticed that some devices connect perfectly fine, while others need some extra troubleshooting which is what we have tackled. We are expecting a new build next week, but firmware updates will happen through the app as necessary.
Our engineers have been managing sensor readings, writing a lot of this all from scratch. Lately, they’ve been fixing the bugs that field-testing shook out. DuoTrac will keep getting better even after it ships thanks to over-the-air updates, but that depends on first having rock-solid communication.
DuoTrac Firmware Update Mode
A Blue LED light indicates that a firmware update has been initiated. Once complete, a Green LED light will reappear.
DuoTrac Battery Status
Once the sensors are fully charged, the Red LED light will disappear.
DuoTrac Golf App
The DuoTrac Golf iOS App and Android App are not yet available in the App Store. We’ve already submitted and been approved by Apple and Google, but have not gone live yet while upgrading our app features. For the moment, iOS and Android users who receive DuoTrac early will be able to charge their sensors and prepare for use. The app is available exclusively to those who have already received their sensors. You will be able to download the app even before we go live and it appears in the App Store or Google Play Store.
Keep your eyes peeled for updates to the DuoTrac golf Android and iOS apps. Please send us your support requests and keep us informed about the bugs and other problems you may be facing. We will be rolling out updates to fix issues you may be experiencing.
For now, our primary task is shipping out DuoTrac and providing constant technical support. Things are happening fast now, so we’ll be updating you about your order shortly.
See you next week!
July 6, 2016 - Schedule, Shipping Update, and More
We’re working around the clock to produce and distribute all our pre-ordered DuoTrac units in just a few short months. We’ve had to modify our original design for mass-manufacturing and, at the same time, balance additional features with our tight schedule.
We wanted to have the DuoTrac kits out to all of our customers by the start of the golf season, but more than that, we want to ship the best DuoTrac kit possible. In order to accommodate the required changes, new features, and manufacturing duration, we have had to shift our ship date.
We’re putting the finishing touches for the first edition DuoTrac kits now and are vigorously prepping DuoTrac versions 2.0 and 3.0, trying to squeeze in a few key features without delaying any further. We want to nail down every last detail before announcing any specific ship dates.
Our Updated Schedule
We expected to begin shipping out all units last week, but after a few weeks of field testing, we noticed that our sensors were too sensitive and had to dial down the initiation for actual swings. As a result, we’ve had to rewrite our firmware so that the sensors don’t engage with outside forces. It is our duty as the forefront of multi-point, motion-tracking sensor technology to provide only the most accurate and highest-quality technology to our customers. Therefore, we’re going to ship DuoTrac only when we know it’s great. Our chips are ready to be cased. We’re now just waiting to load in the new firmware.
After about two weeks of rewriting our firmware and loading it in, if all goes well, we’ll set in motion the wheels of full production:
- Molding and sonically welding the casing permanently together – one week
- Software installation – one week
- Packing, shipping – two weeks
Our schedule is driven by the firmware, but this doesn’t mention the ongoing work on the hardware & software upgrades, packing, and other fronts.
We want to thank everyone for their patience and support. Know that we’re pouring our hearts into this project.
We are currently rolling all of our improvements into the design for our fourth revision. We’re really excited about all that’s being accomplished as not only is it very close to the final production version, but our hardware engineers are working extra hard to make the DuoTrac sensors more accurate than originally planned and quicker to process the information with less latency.
Software work is progressing well. We’ve reached a point where features are being added very quickly. The firmware connection and stability has been one of the biggest delays of our release. We’re proud to state that we are now stable and able to smooth out the bugs faster because we now have the stability in our build. So by the time we are ready to ship out your order, you will be all set to get out there and begin swinging!
Nothing is more important to us than making sure that each DuoTrac 4D kit is as accurate as possible, so every component of the sensors (both aesthetic and functional) needs to be tested and inspected thoroughly and carefully during the assembly process. Even before the sensor components hit the production line, a talented team of Quality Control people inspect each and every component from individual electronic chips to the sensor casing.
The majority of the remaining work is now in the hands of our 2nd manufacturer who’s molding and sonically welding the casing permanently together.
BEFORE - DuoTrac Club Sensor Attachment
AFTER - DuoTrac Club Sensor Attachment
Getting DuoTrac in your hands
Through our updates, you can see how we’ve adjusted to meet the exceptional demand from our customers, and the love and sweat that we’re putting into making DuoTrac great now and for the future. We’re starting to sound like a broken record, but it is so important to us that DuoTrac works as well as it should. The scale on which you guys made DuoTrac Golf successful has made us take a step back, evaluate where we are, and create our best estimate for a new ship date.
Between now and then, we will continue to conquer each bump and bruise that lays in our path step by step. We will continue with our regular updates to keep you in the loop so that you may share all of our victories and setbacks along the way. DuoTrac has come a very long way. We’re excited to share the rest of that journey with you, so stay tuned.
Until Next Time,
June 17, 2016 - Manufacturing & Mass Production Updates
As we mentioned in our last update, we want a flawless product launch! We’re working quickly, but don’t want to compromise on quality. Since we want to minimize any unforeseen issues during this first run deployment, we are diligently working through many procedures: addressing bugs and fixes now from the feedback we have received from our Beta Testers before we continue forward with our deliveries. We have had some delays in our firmware and software as we have had to work through a few bug related issues with the sensor Bluetooth connectivity.
We'll be sending out the entire first batch to our Kickstarter backers within the next few weeks. We’re testing each and every one of the DuoTrac Kits to ensure that there are no glitches or defects. After waiting 1-2 weeks to hear back from all our Kickstarter backers and to work out any unforeseen kinks (given that there aren’t any major issues), we’ll deploy the balance out to you. There are still some issues we need to work out, but we’re glad to say we've made it this far. We apologize for being overly optimistic about our shipment dates. As soon as we are 100% confident we can ship by a specific date, we will announce it right here in our Updates section.
Planning and scheduling a major manufacturing project is complex. We're working hard to complete the interconnected tasks that make up the production and supply chain process. For all of us, including hardware engineers, software engineers, mathematicians, UI and UX designers on the project, a large percentage of our time is spent testing and calibrating complex algorithms filled with component procedures for PCB Chips, accelerometers & gyros, keeping within dimensions of hardware requirements the size of a pin head and then condensing it all down to a reliable and easy to use app. Not super exciting. That's why we've decided to share the more interesting stuff (photos, video and more!) in updates.
Tidbits from around the DuoTrac world
- Shipping test has been working out well. We sent a few test shipments to test our logistics provider to optimize the process to ensure that packages arrive safely, quickly, and with as few fees as possible to our backers.
- We received incredible feedback response from our 500+ iOS BETA-Testers for our beta app. Thanks to all who participated for providing us with such informative insight into how we can better improve our app.
- Our iOS and Android app versions are approved! Unfortunately, they won’t do anything until you’ve received your DuoTrac Sensors, but rest assured that the app exists and is patiently waiting for you.
- DuoTrac has recently signed on BigBang Golf as its distributor, exclusively in Sub-Saharan Africa. BigBang Golf will also become the Exclusive provider of service and support in this region.
- We are air freighting DuoTrac across the Pacific to our US distribution center. It’s exciting to see the various states of readiness. It’s going to take some time before we reach our maximum capacity, but we’re getting there.
One last thing – We apologize for being overly optimistic about our shipment dates. We know the golf season has already begun, but do not fret. Cool perk – DuoTrac can be used anywhere! This means at your office, home, range, or wherever you please! No balls are necessary to take practice swings to receive improvement-driven data. Practice your golf swing all year round at your convenience.
Thanks for the support, everyone!
May 25, 2016 - The Golf Coach In Your Pocket
There's a lot happening here, so let's jump in:
The Golf Coach In Your Pocket
Discover what makes DuoTrac so cool with its newly updated app features including Coaching Drills!
T-Mobile Spotlight - Featuring DuoTrac
T-Mobile recognizes companies who share in the groundbreaking ideas T-Mobile represents. They have tracked DuoTrac down, admiring our revolutionary technology for breaking the rules and challenging convention! Check us out on T-Mobile's Spotlight!
We've SOLD OUT of our 1st production run of 2,000 units!
We are truly thrilled to bring DuoTrac to all of you. We will be dividing our initial wave of 2,000 units into 2 group deliveries. The first group of our initial wave will consist of the 250 backers who pledged DuoTrac at the very beginning during our Kickstarter Campaign!
Foremost, we want a flawless product launch with 100% perfect product going out to our backers, with no defects. While we believe our initial production run to be well designed and performing, it has not been proven in volume production. We plan to minimize any unforeseen issues during this first run deployment through a planned release. This means the first 250 will be shipped out mid-June. Afterwards, we will wait 1-2 weeks with the hope that if there are any issues, we may fix any mass-production related problems before releasing the remaining 1,750 sold-out units, which would happen by approximately August. After we deploy the 1st run, we will then manufacture 5,000 units, releasing and following the same structure.
Until Next Time,
May 20, 2016 - DuoTrac Order Is On Its Way
COUNTDOWN TO DELIVERY
The ball is rolling, no stopping it now: DuoTrac is still on track for a mid-June delivery! Thanks backers for all of your patience and support! We are currently in production getting everything ready and set to go for delivery! We will continue to post regular updates about how DuoTrac production and deliveries are doing until every DuoTrac kit within our first wave has shipped. You will receive a tracking number once your package has shipped. We're super excited for you to be the first in the world to welcome DuoTrac home!
Apr 28, 2016 - Mini-Update for all DuoTrac Backers
Quick update today, so let's jump right in:
Where is my DuoTrac Kit?
Thank You so much for your support! We will be shipping by June. We have some added features that we want to have in this first release. We are also working to get all the bugs out while the factory is manufacturing the sensors as we speak. We are so excited and just as anxious as all of you. Thanks for your patience while we build you an amazing product.
Where is the app?
The DuoTrac app is currently on iTunes Testflight developer mode. We received an approval for our app over a month ago, but are still making changes to it by adding some additional features before we make it live and free for download. We will keep you posted as to when you can start downloading the app! The Android version of the app will also be available upon release.
If you have any suggestions to make the app experience better with functions you would like to see, then feel free to write to us!
If you haven’t done so yet, check out our user-friendly app here:
After our first wave of deliveries, we’re certain we’ll receive lots of feedback, praise, and critiques. We are deeply thankful to all of you for sharing this journey with us by being a part of DuoTrac’s first step. We are constantly and carefully listening to all of you in order to continually improve DuoTrac’s accuracy and performance.
Feel free to contact us at firstname.lastname@example.org if you have any positive or negative feedback. We’re here to develop the best DuoTrac experience for all of our users and would love to hear from you!
That's all for now! Until next time,
Apr 8 2016 - DuoTrac Mass Productions & Quality Inspection Process
Thank you so much for your patience and support as we enter the final stages of the DuoTrac campaign. Your responsiveness has been incredibly helpful.
In The News – Golf Digest
DuoTrac is back in the news once again!
If you haven’t seen this yet, Golf Digest did a wonderful coverage piece on DuoTrac, featuring us on their website stating, “Unlike many other consumer swing analysis tools, DuoTrac incorporates not just one swing analysis sensor, but four. The idea is to better capture what’s going on at more points in the swing, or more precisely what’s going wrong.”
Hang in there – we’re close!
We are currently finishing up the production on the first wave of deliveries and couldn’t be more thrilled with how DuoTrac ended up! We will begin sending out shipments starting June, and those in the first wave of shipments should be receiving tracking numbers from UPS.
Check out how DuoTrac came out!
New DuoTrac Feature and Survey
In our last update, we asked you to all select the perfect name for our new DuoTrac app feature platform. The votes are all in and the winner is…LINK UP!
Just as a reminder, Link Up is a new platform within the DuoTrac app that allows you to connect with friends, golfers, and coaches.
We need your opinion again! What we’d like to know from you is:
What do you think you’d find most important to your game and training by using Link Up? Please list in order of importance.
- Meet-ups: Immerse yourself with a community of golfers who want to improve and practice their golf game by scheduling practice times to talk golf and practice. Forget grueling on the range alone and make practice twice as fun with a buddy or two!
- Compete for Prizes: With every swing you take with your DuoTrac, receive in app currency to unlock an assortment of prizes. Players with the most improvement will be selected on a weekly basis to receive awards and prizes for their personal accomplishments.
- Play in real-life tournaments: Show off your training on the driving range onto the field as you put all your training to the test with numerous planned golf events and regional tournaments.
- Other: Your suggestions.
Until next time, Happy Golfing!
Mar 22 2016 - DuoTrac Shipment Updates + New DuoTrac Feature & News
We're firing on all cylinders to get DuoTrac onto your golf clubs!
Got a few things to cover in today's update, so let's dive right in.
- Update DuoTrac Shipments
- New DuoTrac Feature in Progress
- DuoTrac Testimonials
Update DuoTrac Shipments
We originally estimated that DuoTrac Golf shipments would be done by the end of March. We're diligently working on the orders right now, but unfortunately, our shipment date has been postponed. We're sorry for not being done yet, but we're close to the finish line.
By July, 100% of orders will be in transit from our factories in China to the United States. Once those shipments arrive we’ll process them immediately for a quick delivery for all of our backers.
If you have any concerns about the delivery of your DuoTrac Golf, please email email@example.com.
New DuoTrac Feature in Progress
We’re thrilled to announce a new DuoTrac feature! We’re still trying to come up with the perfect name for it, so we need you to help us choose once again. Please send us your replies directly within this update.
Choice A: "Link Up"
Choice B: "My Links"
This is a new platform that allows you to connect with friends, golfers, and coaches. Send or receive friend invites, get competitive with other golfers, and seek real-time advice from your coach in between lessons! Coaches can now monitor every student’s performance by tracking each swing and sending alerts to remind students of their practice drills. Share and discover valuable game insights from your social community.
We’re absolutely thrilled by the flood of positive feedback we’ve been continuously receiving. Come see what our partner, Curt Menefee, had to say about DuoTrac!
We hope you, our backers, are just as excited about today's announcements as we are. If you know someone who would love to experience DuoTrac, spread the love onFacebook, Twitter, Pinterest, YouTube, or wherever you like to post!
Feb 4 2016 - Exciting DuoTrac Product Update
In this update:
- 2016 PGA Merchandise Show Success
- DuoTrac Hip Sensors Update
- Unanswered Backerkit Surveys
2016 PGA Merchandise Show
We are proud to announce that we received a gracious amount of positive feedback from the 2016 PGA Merchandise Show and Demo Day! We are so incredibly humbled and pleased with the response.
If you haven’t seen this yet, PGA.com did a wonderful coverage on DuoTrac, featuring us on their website stating, “DuoTrac helps find your best swing through its coaching assistant sensor as showcased here during Demo Day at the 2016 PGA Merchandise Show.”
Thanks to all of you who made the trip out to Orlando, FL for the show and stopped by our booth! It was a pleasure meeting some of our beloved backers. We hope you all had a great show!
DuoTrac Hip Sensors In Progress
After consulting and closely collaborating with numerous PGA coaches, we have updated the DuoTrac sensors to attach at each side of your hips instead of your shoes. By attaching the sensors on your hips, we are able to provide more valuable and accurate information regarding weight shift and weight transfer than we would with shoe sensors.
We are rigorously working with PGA coaches, who have been providing a considerable amount of support and feedback along every step of the way to ensure that we deliver a unique technology that surpasses the rest. We are hard away working to enhance the learning experience in the best way possible by providing key information regarding not only your swing, but also the way in which you shift or transfer weight during your swing.
Benefits of Hip Sensors:
- More consistent weight shift data
- Easier to attach to belt or pants
- Promote a more inside swing path opposed to an over the top one, thus, correcting club path
We still have a few surveys that have not yet been completed. We need you to fill out your surveys so that we may be able to access your shipping information. Please complete this ASAP. We will be personally contacting all of you who have not yet done this yet.
Plenty more to come, so stay tuned. Let us know what your thoughts are in the comments below or on Facebook and Twitter!
- Follow DuoTrac on Twitter
- Like DuoTrac on Facebook
- Subscribe to DuoTrac on Youtube
- Follow DuoTrac on Instagram
Jan 22 2016 - 2016 PGA Merchandise Show
We are packing our bags and heading out to the 2016 PGA Merchandise Show in Orlando, FL. next week! We're thrilled to announce our attendance!
DuoTrac Golf will be unveiled at Demo Day and the 2016 PGA Merchandise Show held in Orlando, FL. The PGA Merchandise Show is golf's leading event for PGA professionals & golf industry professionals to gather and discover the latest trends in golf equipment, technology, apparel and accessories. With this exciting news, we have been hard at work and are ready to unveil DuoTrac to some of the top players and industry leaders in the field of golf. We invite all of you golf lovers and professionals to join us and experience DuoTrac Golf firsthand!
If you plan on attending the event, please stop by and say hello! We will be located in the New Product Zone at Booth #1780! We would love to meet and thank you all in person!
We thank you for all your support!
See you at the show,
Jan 21 2016 - We have a Winner!
Thank you all for taking the time to complete the survey.
We have a winner! The votes are finally in! You have decided on the future package design of DuoTrac Golf. We asked you to select your favorite package design and the winner is...
Package Design A
Thank you for your continued love and support! We can't wait to deliver you DuoTrac!
For those of you who have not yet completed the survey, please do so at your earliest convenience. We need everyone to complete the survey so that we may have all of your addresses in time for shipment in the spring.